Transwest Air Announces Fare Restructuring
June 17, 2020 – Saskatoon
Transwest Air’s scheduled service fare structure and rates are changing. “We found that by having over 20 fare types we were not effectively managing our business or customer needs”, says Stephen Smith, President and CEO. “The present fare structure must be streamlined and simplified to eliminate all the varying rates and provide our customers with standard and discount fares and associated benefits”.
Effective June 22, 2020 the new, revamped structure includes three roundtrip fares:
- BASIC (50% off premium fares) – Purchase 21-14 days in advance/non-refundable (50lb. baggage max.)
- FLEX (25% off premium fares) – Purchase 13-7 days in advance/$100 change fee + fare difference. Minimum 24-hour notice (75lb. baggage max.)
- PREMIUM – Purchase anytime in advance/change up to 2 hours prior to departure fully refundable. (100lb. baggage max.)
* Limited number of standby seats available Tuesdays, Wednesdays, and Thursdays – $299 one-way (taxes and fees included).
* From June 22 to September 12, 2020 passengers can book BASIC travel one way with no requirement for advance purchase or weekend stay requirement. Effective September 13, 2020 passengers must book BASIC round trip travel with a weekend. FLEX includes a change fee.
Effective immediately, travellers with credit files will be permitted to utilize them to fund future travel (no refunds). Going forward, Transwest Air will no longer provide credit files for cancelled or unused tickets.
Transwest Air’s Northern Sky Reward Program is ending June 22, 2020. After that date, boarding passes will no longer qualify for redemption. Boarding passes dated prior to June 22 are still valid for redemption; however, passengers must redeem their passes no later than December 31, 2020.
“The COVID-19 pandemic has had a dramatic affect on airlines around the world, including Transwest Air. As our country, province and communities emerge from the pandemic, aligning our fare structure with that of standard Canadian airlines will allow us to continue providing the quality of service that our customers and communities deserve”, said Smith. Please see Transwest Air’s website, www.transwestair.com, for further details and pricing.
Through its group of companies (Transwest Air, Northern Shield Helicopters, Snowbird Aviation Services and West Wind Aviation), West Wind Aviation Group provides air transportation services to remote, regional Canadian locations, with scheduled, charter and customized solutions.
Media Contact: Patty Hughes
Business Development Officer
On Friday the 17th, Transport Canada came out with new measures requiring all air passengers to have a non-medical mask or face covering to cover their nose and mouth during travel. These measures come into effect at noon EDT on April 20, 2020.
When travelling by air, travellers will be asked to cover their mouth and nose:
at Canadian airport screening checkpoints, where the screeners cannot always keep two metres of separation between themselves and the traveller;
when they cannot physically distance from others, or as directed by the airline employees; and
when directed to do so by a public health order or public health official.
Aviation passengers on all flights departing or arriving at Canadian airports will also be required to demonstrate they have the necessary non-medical mask or face covering during the boarding process otherwise they will not be allowed to continue on their journey. Passengers should follow the current Public Health Agency of Canada’s guidance on face coverings.
The Covid-19 virus Pandemic has had a significant impact on Transwest Air and the Westwind Aviation group of companies. We remain committed to providing safe and secure services across all our division including our Scheduled Services provided by Transwest Air and available through this web site and our Reservations department. We have adopted stringent sanitary and cleaning procedures to ensure as much customer and employee safety as we can. Every base, including Saskatoon, has seen the requirement for their services decrease as our northern partners stop travelling and close their communities to nonessential travel, resulting in shorter hours that terminals are open, and that our staff are working. The same goes for our reservations department. Dispatch has also been affected by these reductions. All departments are adapting processes and staffing levels as appropriate, and like every other airline, we have had to implement work reductions and temporary layoffs. We continue to meet with our northern community partners weekly to ensure we keep providing the best service we can safely provide. Please contact us if we can help or if you have any concerns or questions that you would like to bring to our attention.