Delayed, Lost, or Damaged Baggage

If you are unable to locate your baggage when you arrive at your destination, we recommend that you immediately report this to a Rise Air customer service attendant who can assist you in completing the Report Lost Baggage form.

You may be eligible to submit a claim for interim expenses. Claims must be made within 21 days from the date on which the baggage was received. You will also be reimbursed for any baggage fees that you paid.

If you are unable to locate your baggage when you arrive at your destination, we recommend that you immediately report this to a Rise Air customer service attendant. We will verify that the baggage is lost and will complete a Baggage Irregularity Report form with you. This form is completed in triplicate by you and the customer service attendant.

If your baggage is not located within 21 days from the date you submit the report, you will be reimbursed for the value of your baggage up to the maximum amount of our baggage liability and will not exceed $2,300.00CAD. You will also be reimbursed for any baggage fees that you paid.

If your baggage has been damaged, we recommend that you immediately report this to a Rise Air customer service attendant upon your arrival at your destination who can assist you in completing the Report Lost Baggage form. Claims for damaged baggage must be submitted within 7 days after receiving the baggage.

Rise Air’s maximum liability for damaged baggage is $2,300.00CAD. You will also be reimbursed for any baggage fees that you paid. Exceptions to this include normal wear and tear and/or damage resulting from a manufacturer’s defect.