Baggage Information

Transportation of animals on our scheduled services.

The following policy does not apply to Service Animals, which are animals individually trained and certified by a person or organization specializing in service dog training to perform a task or tasks that assist a person with a disability related to their disability.

1. Animals are not permitted in the cabin area due to limited space and potential allergic reactions, except for service animals that assist customers with disabilities.
2. No animals are accepted as checked baggage on our Beechcraft 1900D aircraft cargo hold at any time, due to temperature considerations.
3. Animal Carriers:
   • All animals must be transported in a hard-plastic or metal airline-approved carrier with a leak-proof bottom and no top exit hatch. Wire lattice cages are not acceptable.
   • Animals must be able to stand and turn around comfortably inside the carrier.
   • A maximum of three animals from the same litter may be transported together in one container.
   • The maximum size of the container/kennel (length + width + height) must not exceed 101 x 69 x 76 cm / 40 x 27 x 30 inches.
   • The maximum allowable weight for both the animal and container/kennel must not exceed 75 kg / 165 lbs.
4. Animals under eight weeks old are not permitted unless accompanied by a letter of exception from a registered veterinarian.
5. 24 hours’ notice must be given when a reservation is made that a passenger is travelling with a pet (including type and weight of pet and size of kennel). Passengers travelling on a standby ticket are not permitted to transport animals as checked baggage.
6. The animal must be travelling on the same flight as the passenger, and must check in at least 1 hour prior to departure with the pet.
7. A handling fee of $75.00 plus GST is charged to the passenger and must be prepaid.
8. For animal health and welfare reasons, animals will not be permitted as checked baggage each winter between November 1 and March 31, unless transported on an ATR 42/72 and DHC-6 type aircraft.
9. The following breeds are restricted due to health and welfare risks during transport and will only be accepted for veterinary emergencies where proof of appointment is provided:

Dogs:

Cats:

Rise Air reserves the right to deny animals as checked baggage, including but not limited to concerns over animal health and welfare.

Passengers are strictly forbidden to carry weapons unless the passenger is an on-duty peace officer. All firearms must be declared and transported in checked baggage.

If checking in a handgun, the passenger will present:

• Registered firearm license PAL (Possession and Acquisition License).
• Permit to carry or transport a firearm.
• If checking in a rifle, i.e., hunting equipment, the passenger must:
  • Present their Registered Firearm License PAL (Possession and Acquisition License).
  • Unload the firearm.
  • Dismantle the firearm if possible, with the firing pin removed.
  • Keep the firearm in a rigid and locked case.

The passenger is required to fill out a “firearm unloaded tag” and place it inside the locked case and complete a firearm declaration.

Musical instruments may be accepted as carry-on baggage when they meet Rise Air’s carry-on size and weight requirements as noted.

Safety regulations require that all carry-on baggage conforms to the following specifications:

• No more than two (2) pieces, when combined, not to exceed 20cm x 43cm x 38cm (8in x 17in x 15in). A sizing device is provided in each terminal.
• The maximum combined weight for cabin baggage is 6kg (13lbs).
• Purses 25cm x 30cm x 20cm (10in x 12in x 8in) or less are not counted as one of the two pieces allowed.

All musical instruments must be stowed in the overhead compartment, under the seat, or in other approved locations at the discretion of the Rise Air customer service attendant after checking flight and baggage loads. Musical instruments may also be accepted as checked baggage when properly packed. Overweight and oversize fees may apply.

Liability Disclaimer - If a musical instrument is damaged or lost because of mishandling by Rise Air and requires repair and/or replacement and the instrument(s) was packaged properly, the maximum liability paid out will not exceed $2,300.00CAD.

All claims must include proof of original receipt or professional appraisal. If the passenger declares the monetary value of the musical instrument is greater than the maximum liability, the instrument is required to be shipped as cargo where a declared value can be established.

At the request of the Chief and Council in each of the “dry reserve” communities we serve, it is Rise Air’s policy to refuse shipments of alcohol to northern communities, including Uranium City and Points North. If alcohol is found in a passenger’s baggage or cargo, it will be removed and disposed of immediately. The passenger and/or shipper will not be compensated for the confiscated alcohol. Rise Air is not responsible for any confiscated alcohol.