Notice to Passengers
If you are denied boarding, your flight is cancelled or delayed for at least two hours, or your baggage is lost or damaged, you may be entitled to certain standards of treatment and compensation under the Air Passenger Protection Regulations. For more information about your passenger rights, please contact your air carrier or visit the Canadian Transportation Agency’s website.
Si l’embarquement vous est refusé, ou si votre vol est annulé ou retardé d’au moins deux heures ou si vos bagages sont perdus ou endommagés, vous pourriez avoir droit au titre du Règlement sur la protection des passagers aériens, à certains avantages au titre des normes de traitement applicables et à une indemnité. Pour de plus amples renseignements sur vos droits, veuillez communiquer avec votre transporteur aérien ou visiter le site Web de l’Office des transports du Canada.
Canadian Transportation Agency Website
For more information please visit the Canadian Transportation Agency:
https://rppa-appr.ca/eng
Please report delayed baggage immediately to a Rise Air representative upon arrival.
Damage should be reported before leaving the airport whenever possible so a claim can be started promptly.
Book your flight online through our secure booking portal or by calling our Reservations team at 1-800-667-9356. Our team can help you choose flights, answer questions about fares, and assist with special travel requirements.
Most bookings can be changed or cancelled depending on the fare purchased. Log in to the Manage Booking portal to review your reservation or contact Reservations for assistance.
You can access your itinerary anytime through the Manage Booking portal using your booking reference and last name.
Yes. Our Reservations team is happy to assist you with booking scheduled passenger flights over the phone at 1-800-667-9356.
Rise Air accepts major credit cards and other payment methods available through our online booking system. Additional payment options may be available when booking through Reservations.
Yes. Government travel warrants are accepted. Supporting documentation can be uploaded through the Manage Booking portal or arranged with our Reservations team.