Travel Information

Notice to Passengers

If you are denied boarding, your flight is cancelled or delayed for at least two hours, or your baggage is lost or damaged you may be entitled to certain standards of treatment and compensation under the Air Passenger Protection Regulations. For more information about your passenger rights please contact your air carrier or visit the Canadian Transportation Agency’s website.

Si l’embarquement vous est refusé, ou si votre vol est annulé ou retardé d’au moins deux heures ou si vos bagages sont perdus ou endommagés, vous pourriez avoir droit au titre du Règlement sur la protection des passagers aériens, à certains avantages au titre des normes de traitement applicables et à une indemnité. Pour de plus amples renseignements sur vos droits, veuillez communiquer avec votre transporteur aérien ou visiter le site Web de l’Office des transports du Canada.

Canadian Transportation Agency's Website
For more information please visit the Canadian Transportation Agency:
https://rppa-appr.ca/eng

Booking and Purchasing

Purchasing Your Ticket

You may purchase your ticket using our website or by contacting our Reservations line at 1-800-667-9356. Additionally, tickets can be bought through our partner travel agencies and directly at our airport base locations.

Accepted Forms of Payment

Our accepted forms of electronic payment include Mastercard, Visa, American Express and Debit. Cash only will be accepted when prior authorization has been provided by a company manager. To inquire about cash payments, call our Reservations line at 1-800-667-9356.

Fare Types

Premium fare is the only fare that is fully refundable and will be refunded to the form of payment that it was charged to. If you paid cash for your fare, reimbursement in the form of a cheque will be mailed to you from our finance department. If the fare was charged to a third party, that party will receive their refund on account.

Flex fare charges a $105 administration fee and any applicable fare difference for changes. This fare is nonrefundable. You must notify Rise Air at least 24 hours prior to departure to be eligible to make changes to your reservation.

Basic fare is nonrefundable. No changes can be made once the ticket is paid for.

Seniors fare is available on a limited basis to people ages 65 and older. It is fully changeable or refundable up to two hours before departure. This fare is not available for travel in or out of La Ronge and is restricted to travel in either direction North to South directly. This fare is subject to availability and a 50 lb baggage maximum. Seniors fares must be booked via our Reservations hotline. 1-800-667-9356.

Check-in Procedures

All scheduled service flights departing from Saskatoon will check in at the John G Diefenbaker International Airport.

Check-in time is one hour prior to departure.
Cut-off, for all bases, is 45 minutes prior to departure.
Seats for all passengers 2 years of age and older are assigned at time of check-in.
You are required to present your valid Photo ID when you check-in.

Winter Clothing

Scheduled Service Passengers.

As we approach winter and the cold weather conditions across Saskatchewan, we kindly request that all passengers wear suitable clothing before boarding our aircraft. Your safety is our top priority.

If you are not dressed in clothing considered warm enough, Rise Air reserves the right to deny boarding. Please pay close attention to the instructions provided by our Snowbird colleagues at check-ins and onboard the aircraft.

Here are some tips for dressing appropriately:
Layer Your Clothing: This will allow you to adjust your layers to maintain comfort.
Choose Warm, Waterproof Apparel: This helps shield you from the cold and wind.
Wear Accessories: A hat, gloves, and scarf will keep your head, hands, and neck warm.
Opt for Sturdy, Waterproof Footwear: This keeps your feet dry and reduces the risk of slipping.

Please be prepared for possible delays or cancellations, as extreme cold can impact flight schedules. Ensure you have any necessary medication with you.

Right to Refuse Boarding:
All airlines reserve the right to deny boarding to passengers not dressed appropriately for the conditions. This is to ensure the safety of everyone on the flight.

We recommend arriving early for your flight if you are uncertain about your attire. Should you be denied boarding, you'll have the opportunity to change before your flight. However, we will not delay a scheduled departure for passengers needing to alter their clothing.

Safety First.

For workforce transportation customers, please follow the instructions provided by your employer.