Customers are requested to identify any special requirements when booking their flight. If you have booked your flight on our website, please contact the Reservations line at 1-800-667-9356 to ensure we can accommodate your requirements. You are required to contact Rise Air to discuss your requirements no later than 48 hours prior to flight time.
Visual and/or hearing-impaired passengers, with or without a service animal or companion, will be pre-boarded on our flights. For information regarding travelling with service animals, please visit Travelling with Service Animals.
Rise Air will permit a service animal on board without charge if the animal is:
Rise Air will happily aid in transporting passengers who require mobility assistance, including that of a wheelchair.
For safety reasons, Transport Canada regulates the number of specific levels of wheelchair services provided on our aircraft. For this reason, we require you to contact our Reservations line at 1-800-667-9356 a minimum of 48 hours prior to departure so that our customer service attendants and inflight crew can be prepared for the arrival of passengers requiring wheelchair/mobility assistance.
Each passenger is permitted to bring, in addition to their free baggage allowance, one wheelchair that is transported in the baggage compartment of the aircraft. Braces, crutches, walkers, canes, and other assistance devices will also be accepted and are free of charge
Rise Air does permit domestic household pets to be transported on our aircraft. Although we do our best to minimize allergens by keeping animals contained throughout the flight, our aircraft is a public space and cannot guarantee it is an allergen free environment.
Please call our Reservations line at 1-800-667-9356 when you confirm your reservation. We will make every reasonable effort to arrange a seat as far from the animal as possible.
Rise Air does not serve any nut products in their inflight service. However, despite our best efforts, other passengers may bring aboard food items that contain nut products or residue.
The Accessible Canada Act came into force on July 11, 2019. It recognizes the existing human rights framework that supports equality for people with disabilities in Canada. This includes:
The purpose of the Accessible Canada Act is to make Canada barrier-free by January 1, 2040. This involves identifying, removing, and preventing barriers in the following priority areas:
Communication, as a priority area, includes the use of:
The Act is to be implemented in recognition of, and in accordance with, the following principles:
Our goal is to provide safe, reliable, and comfortable travel for children travelling alone.
We do this through our Unaccompanied Minor Program.
The charge for an unaccompanied minor’s air ticket is the premium class fare applicable to their destination.