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Before You Fly

  • Check-in Procedures

     

  • Baggage Information

    • Safety regulations require that all carry-on baggage conforms to the following specifications:
      • No more than two (2) pieces, when combined, not to exceed 20cm x 43cm x 38cm (8in x 17in x 15in).
      • A sizing device is provided in each terminal. The maximum combined weight for cabin baggage is 6kg (13lbs).
      • Purses 25cm x 30cm x 20cm (10in x 12in x 8in) or less are not counted as one of the two pieces allowed.

  • Special Assistance

    • Customers are requested to identify any special requirements when booking their flight.
    • If you have booked your flight on our website, please contact the Reservations line at 1-800-667-9356 to ensure we can accommodate your requirements.
    • You are required to contact Rise Air to discuss your requirements no later than 48 hours prior to flight time.
    • Visual and/or hearing-impaired passengers, with or without a service animal or companion, will be pre-boarded on our flights.
    • For information regarding traveling with service animals, please visit Travelling with Service Animals.

  • Travelling with Service Animals

    • Rise Air will permit a service animal on board without charge if the animal is:
      • Required for assistance and certified, in writing by a professional service animal institution, as having been trained to assist a person with a disability.
      • The animal must remain harnessed and under the passenger's control but does not need to be muzzled. If the animal is too large for the space under a seat, it may remain on the floor at the passenger's feet.
      • Passengers with service animals may not occupy seats where the animal impedes or obstructs access to an emergency exit or interferes with the crew's ability to respond to an emergency.

  • Mobility and Wheelchair Assistance

  • Allergies

    • Rise Air does permit domestic household pets to be transported on our aircraft. Although we do our best to minimize allergens by keeping animals contained throughout the flight, our aircraft is a public space and cannot guarantee it is an allergen free environment.
    • Please call our Reservations line at 1-800-667-9356 when you confirm your reservation. We will make every reasonable effort to arrange a seat as far from the animal as possible.
    • Rise Air does not serve any nut products in their inflight service. However, despite our best efforts, other passengers may bring aboard food items that contain nut products or residue.

  • Traveling with Infants

    • Seat selection is not required for infants who are held on a lap of an adult.
    • An infant must be held during taxi, take-off, and landing and whenever the seat belt sign is on.
    • Lap held infants must be held facing the adult’s chest or secured in an approved car seat for the duration of the flight.
    • Transport Canada mandates that infants are not permitted in the emergency exit row and that no person shall be responsible for more than one infant (any child under two years of age) on board.
    • Two lap held infants will not be seated in the same row due to the number of oxygen masks in each row.

  • Travelling with Children Aged Two and Older

    • Rise Air requires that a full fare be purchased for children over 2 years of age to have a purchased seat and they must be accompanied by an adult older than 16 years of age.
    • At check-in, Rise Air will try to assign a seat that is close to their parent or guardian for children under the age of 14.
    • If close seating is not available, seats will be assigned at check-in and volunteers will be requested at the time of board to change seats prior to take off with no additional charge.
    • We will attempt to assign seats:
      • Next to their parent or guardian for children aged 5 and under.
      • In the same row as their parent or guardian for children aged 6 to 11.
      • In a row that is separated by no more than a row from their parent or guardian for children 12-13.
    • No child shall occupy an Emergency Exit seat.

  • Expectant Mothers

    • For medical and safety reasons, expectant mothers are welcome on our flights until the end of their 36th week of pregnancy. A medical certificate provided by the passenger’s physician, nurse practitioner, and/or registered midwife is required to fly after the 36th week of pregnancy, stating the passenger is fit to travel. An original signed and dated certificate from their health professional must be presented at the time of check-in.
    • In instances where the departure date is prior to the 36th week of pregnancy but the return flight is after the 36th week, a medical certificate as described above is required for the return flight.

  • Fare Types

    • Premium fare is the only fare that is fully refundable and will be refunded to the form of payment that it was charged to. If you paid cash for your fare, reimbursement in the form of a cheque will be mailed to you from our finance department. If the fare was charged to a third party, that party will receive the refund on their account.
    • Flex fare charges a $105 administration fee and any applicable fare difference for changes. This fare is nonrefundable. You must notify Rise Air at least 24 hours prior to departure to be eligible to make changes to your reservation.
    • Basic fare is nonrefundable. No changes can be made once the ticket is paid for.
    • Seniors fare is available on a limited basis to people ages 65 and older. It is fully changeable or refundable up to two hours before departure. This fare is not available for travel in or out of La Ronge and is restricted to travel in either direction North to South directly. This fare is subject to availability and a 50 lb baggage maximum. Seniors fares must be booked via our Reservations hotline. 1-800-667-9356.

  • Accepted Forms of Payment

    • Our accepted forms of electronic payment include Mastercard, Visa, American Express, and Debit. Cash only will be accepted when prior authorization has been provided by a company manager. To inquire about cash payments, call our Reservations line at 1-800-667-9356.
    • You may purchase your ticket using our website or by contacting our Reservations line at 1-800-667-9356. Additionally, tickets can be bought through our partner travel agencies and directly at our airport base locations.

Services

Cargo Services

Daily freight service to the communities we serve in Northern Saskatchewan.

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Book your Charter

Rise Air has one of the largest fleets in western Canada. Services include charters for workforce transportation, freight, corporate travel, and more!

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Track your Workforce Transport Flight

Track the departure of your company's workforce transport flight.

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