Special Assistance
Customers are requested to identify any special requirements when booking their flight. If you have booked your flight on our website, please contact the Reservations line at 1-800-667-9356 to ensure we can accommodate your requirements. You are required to contact Rise Air to discuss your requirements no later than 48 hours prior to flight time.
Visual and/or hearing-impaired passengers, with or without a service animal or companion, will be pre-boarded on our flights. For information regarding travelling with service animals, please visit Travelling with Service Animals.
Rise Air will permit a service animal on board without charge if the animal is:
- Required for assistance and certified, in writing by a professional service animal institution, as having been trained to assist a person with a disability.
- The animal must remain harnessed and under the passenger's control but does not need to be muzzled. If the animal is too large for the space under a seat, it may remain on the floor at the passenger's feet.
- Passengers with service animals may not occupy seats where the animal impedes or obstructs access to an emergency exit or interferes with the crew's ability to respond to an emergency.
Rise Air will happily aid in transporting passengers who require mobility assistance, including that of a wheelchair.
For safety reasons, Transport Canada regulates the number of specific levels of wheelchair services provided on our aircraft. For this reason, we require you to contact our Reservations line at 1-800-667-9356 a minimum of 48 hours prior to departure so that our customer service attendants and inflight crew can be prepared for the arrival of passengers requiring wheelchair/mobility assistance.
Each passenger is permitted to bring, in addition to their free baggage allowance, one wheelchair that is transported in the baggage compartment of the aircraft. Braces, crutches, walkers, canes, and other assistance devices will also be accepted and are free of charge
Rise Air does permit domestic household pets to be transported on our aircraft. Although we do our best to minimize allergens by keeping animals contained throughout the flight, our aircraft is a public space and cannot guarantee it is an allergen free environment.
Please call our Reservations line at 1-800-667-9356 when you confirm your reservation. We will make every reasonable effort to arrange a seat as far from the animal as possible.
Rise Air does not serve any nut products in their inflight service. However, despite our best efforts, other passengers may bring aboard food items that contain nut products or residue.
Accessibility Feedback Survey(opens in new tab)
Provide your feedback regarding accessibility to Rise Air and Snowbird Aviation services above. Your feedback helps us make our services even more accessible.
Read the Rise Air Accessibility Plan - 2026-2029(opens in new tab)
Read the Rise Air Accessibility Plan - 2026-2029 - Large Print(opens in new tab)
The purpose of the Accessible Canada Act is to make Canada barrier-free by January 1, 2040. This involves identifying, removing, and preventing barriers in the following priority areas:
- Information and communication technologies.
- Communication, other than information and communication technologies.
- Procurement of goods, services, and facilities.
- Design and delivery of programs and services.
- Transportation (airlines, as well as rail, road and marine transportation providers that cross provincial or international borders)
- The built environment (buildings and public spaces).
Providing feedback, how to contact us and alternate formats
Employees, customers and other concerned parties are invited to send us feedback on our accessibility plan, our progress reports or any accessibility barriers experienced at Rise Air / Snowbird Aviation Services. Anonymous feedback is available via any of the below methods.
Submit feedback online(opens in new tab) through our Accessibility survey (option to be anonymous or identifiable).
By email: accessibility@riseair.ca
By mail:
Accessibility Plan Alternate Format Request
Rise Air / Snowbird Aviation Services
3A Hangar Road,
John G. Diefenbaker International Airport
Saskatoon, SK S7L 5X4
By phone:
Toll-free: 1-800-667-9356
Telephone: 306-668-0401
Video Relay Service(opens in new tab) – free within Canada
If you need to participate another way, contact us through any of the options above.
When asked, we can provide a copy of our accessibility plan or progress reports in many alternate formats, as soon as possible, based on specific timeframes listed in the Accessible Canada Regulations and the Accessible Transportation Planning and Reporting Regulations subsection 7(1) and 7(2).
You can ask for a copy in:
- download a copy(opens in new tab)
- download a large print PDF version(opens in new tab)
- braille
- audio format
- an electronic format that works with adaptive technology
We will provide alternate formats as soon as possible, and no later than:
- 45 days after receiving your request for braille or audio format
- 15 days after receiving your request for any other hard copy alternate format listed
Response service standards
We will provide acknowledgement within 5 business days (non-anonymous). Responses will be provided in the same mode as received (accessible formats upon request).
Travelling with Children/Expectant Mothers
- Seat selection is not required for infants who are held on a lap of an adult.
- An infant must be held during taxi, take-off and landing and whenever the seat belt sign is on.
- Lap held infants must be held facing the adult’s chest or secured in an approved car seat for the duration of the flight.
- Transport Canada mandates that infants are not permitted in the emergency exit row, and that no person shall be responsible for more than one infant (any child under two years of age) on board.
- Two lapheld infants will not be seated in the same row due to the number of oxygen masks in each row.
- Rise Air requires that a full fare be purchased for children over 2 years of age to have a purchased seat at a full fare and they must be accompanied by an adult older than 16 years of age.
- Young adults aged 12-16 are permitted to travel on their own.
- When checking in, Rise Air will try to assign a seat that is close to their parent or guardian for children under the age of 14.
- If close seating is not available, seats will be assigned at check-in, volunteers will be requested at the time of boarding to change seats prior to take off with no additional charge.
- We will attempt to assign seats:
- Next to their parent or guardian for children aged 5 and under.
- In the same row as their parent or guardian for children aged 6 to 11.
- In a row that is separated by no more than one row from their parent or guardian for children 12-13.
- No child shall occupy an Emergency Exit seat.
- For medical and safety reasons, expectant mothers are welcome on our flights until the end of their 36th week of pregnancy. A medical certificate provided by the passenger’s physician, nurse practitioner, and/or registered midwife is required to fly after the 36th week of pregnancy, stating the passenger is fit to travel. An original signed and dated certificate from their health professional must be presented at time of check in.
- In instances where the departure date is prior to the 36th week of pregnancy but the return flight is after the 36th week, a medical certificate as described above is required for the return flight.
