Resources & FAQs

Yes. Please contact Reservations at least 48 hours before departure so arrangements can be made.

Wheelchairs, walkers, crutches and similar mobility aids travel free of charge.

Yes. Passengers requiring assistance are pre-boarded and our staff are available to help throughout your journey.

Please notify Reservations before travelling so reasonable accommodations can be made whenever possible.

Small instruments may travel as carry-on baggage if they meet size requirements. Larger instruments may need to be checked.

Musical instruments may be accepted as carry-on baggage when they meet Rise Air’s carry-on size and weight requirements as noted.

Safety regulations require that all carry-on baggage conforms to the following specifications:

• No more than two (2) pieces, when combined, not to exceed 20cm x 43cm x 38cm (8in x 17in x 15in). A sizing device is provided in each terminal.
• The maximum combined weight for cabin baggage is 6kg (13lbs).
• Purses 25cm x 30cm x 20cm (10in x 12in x 8in) or less are not counted as one of the two pieces allowed.

All musical instruments must be stowed in the overhead compartment, under the seat, or in other approved locations at the discretion of the Rise Air customer service attendant after checking flight and baggage loads. Musical instruments may also be accepted as checked baggage when properly packed. Overweight and oversize fees may apply.

Liability Disclaimer – If a musical instrument is damaged or lost because of mishandling by Rise Air and requires repair and/or replacement and the instrument(s) was packaged properly, the maximum liability paid out will not exceed $2,300.00CAD.

All claims must include proof of original receipt or professional appraisal. If the passenger declares the monetary value of the musical instrument is greater than the maximum liability, the instrument is required to be shipped as cargo where a declared value can be established.

Yes. Additional baggage may be accepted subject to aircraft weight restrictions and applicable fees.

Yes. Sporting equipment may be accepted depending on size and weight. Additional charges may apply.

Passengers may bring up to two carry-on items within the published size and weight limits.

Your baggage allowance depends on the fare purchased.

• Basic
• Flex
• Premium

See our Baggage Policies page for complete allowances.

Damage should be reported before leaving the airport whenever possible so a claim can be started promptly.

Please report delayed baggage immediately to a Rise Air representative upon arrival.

Yes. Our Reservations team is happy to assist you with booking scheduled passenger flights over the phone at 1-800-667-9356.

Most bookings can be changed or cancelled depending on the fare purchased. Log in to the Manage Booking portal to review your reservation or contact Reservations for assistance.

Yes. Government travel warrants are accepted. Supporting documentation can be uploaded through the Manage Booking portal or arranged with our Reservations team.

Book your flight online through our secure booking portal or by calling our Reservations team at 1-800-667-9356. Our team can help you choose flights, answer questions about fares, and assist with special travel requirements.

Rise Air accepts major credit cards and other payment methods available through our online booking system. Additional payment options may be available when booking through Reservations.

You can access your itinerary anytime through the Manage Booking portal using your booking reference and last name.

Yes. Animals travelling as cargo must meet kennel and transportation requirements.

At the request of the Chief and Council in each of the “dry reserve” communities we serve, it is Rise Air’s policy to refuse shipments of alcohol to northern communities, including Uranium City and Points North. If alcohol is found in a passenger’s baggage or cargo, it will be removed and disposed of immediately. The passenger and/or shipper will not be compensated for the confiscated alcohol. Rise Air is not responsible for any confiscated alcohol.

Yes. Certain dangerous goods may be accepted in accordance with Transport Canada regulations.

Contact our Cargo team or visit the Cargo Services page to arrange shipment.

Use the Cargo Tracking portal and enter your shipment information.

Rise Air offers several delivery service levels depending on destination.

Rise Air provides cargo transportation throughout Saskatchewan and beyond.

In addition to communities served by scheduled passenger flights, cargo can be arranged to:

• Remote northern communities
• Mining operations
• Exploration camps
• Industrial sites
• Indigenous communities
• Government facilities
• Remote airports
• Seasonal ice-strip operations (when conditions permit)
• Floatplane destinations during the summer season
• Ski-equipped destinations during winter operations

Our cargo network supports everything from small parcels and medical supplies to oversized freight and time-sensitive shipments.

If your destination isn’t listed, our Cargo team can often arrange a custom transportation solution.

Unlike our scheduled passenger service, charter flights are not limited to published routes.

Rise Air can operate charter flights throughout:

• Saskatchewan
• Western Canada
• Northern Canada
• Other Canadian destinations
• Cross-border destinations (subject to regulatory approvals)

We regularly provide charter services to:

• Remote communities
• Mine sites
• Exploration camps
• Oil and gas operations
• Construction projects
• Government agencies
• Indigenous communities
• Corporate events
• Sporting events
• Tourism operators
• Fishing lodges
• Hunting lodges
• Emergency response operations
• Medevac support
• Survey and aerial work locations

Our diverse fleet allows us to operate from:

• International airports
• Regional airports
• Gravel runways
• Remote airstrips
• Floatplane bases
• Ski strips
• Short takeoff and landing (STOL) airfields

If your destination has a suitable landing area, our Charter team can work with you to determine the best aircraft and routing.

Yes. Rise Air specializes in serving remote communities throughout Northern Saskatchewan and beyond.

Complete the Charter Request form, above, or contact our Charter Sales team.

Rise Air operates a diverse turboprop fleet, from large ATR 72-600 aircraft to single-engine Pilatus PC-12 aircraft. Your charter adviser will help you choose the best platform for your trip.

We provide transportation solutions for:

• Mining
• Government
• Indigenous Communities
• Energy
• Healthcare
• Tourism
• Corporate Travel

Unlike scheduled passenger service, charter flights are not limited to Rise Air’s published route network.

Our Charter team can help coordinate transportation to regional airports, northern communities, remote locations, and other destinations based on aircraft capabilities, runway requirements, operational conditions, and regulatory requirements.

Tell us where you need to go, how many passengers are travelling, and what you’re bringing with you. We’ll help determine the right aircraft and transportation solution for your trip.

Cargo contact information is available on our Cargo Support page.

Reservations can be reached by phone at 1-800-667-9356.

Visit the Charter Services or call our Charter team directly.

Our Reservations and administrative office hours are listed on the Contact Us page. Flight operations continue outside office hours.

Eligibility depends on the reason for the disruption and Canadian Air Passenger Protection Regulations.

Use our Flight Status tool to search by flight number or route.

Unless Rise Air advises otherwise, continue to follow the original check-in requirements. Estimated departure times may change as conditions improve.

Rise Air will provide the available rebooking or refund options. Compensation and standards of treatment generally depend on whether the disruption was within the airline’s control.

Visit our Delay Tracker for the latest operational updates.

Yes. Flight notifications are sent using the contact information associated with your reservation. You can also manage your notification preferences online.

Rise Air will use the contact information associated with your reservation to communicate important changes where possible. You should also check the Flight Tracker or Delay Tracker before leaving for the airport.

You can subscribe to flight notifications and check the Flight Status and Delay Tracker pages before travelling.

Yes. Rise Air is proudly 100% Indigenous-owned and serves communities throughout Northern Saskatchewan.

Travel policies, baggage information, accessibility information and passenger resources are available in the Travel Information section.

Rise Air’s headquarters are located in Saskatoon, Saskatchewan, with operations throughout Northern Saskatchewan.

Some breeds may have travel restrictions due to safety and health considerations.

Yes. Certified service animals travel free of charge when they meet applicable requirements.

Yes. Pets may travel either as checked cargo or under applicable travel policies depending on the animal and aircraft.

Only approved service animals are permitted inside the passenger cabin.

Seat assignments are available during check-in and may vary depending on aircraft type and operational requirements.

Passengers should arrive at the airport at least 2-3 hours before departure.

Please contact Reservations as soon as possible. Depending on your fare type, options may be available to rebook your travel.

Passengers should travel with valid government-issued photo identification that matches the name on their reservation.

Check-in closes 45 minutes before your scheduled departure.

Yes. Our Reservations team is happy to assist you with booking scheduled passenger flights over the phone at 1-800-667-9356.

Most bookings can be changed or cancelled depending on the fare purchased. Log in to the Manage Booking portal to review your reservation or contact Reservations for assistance.

Yes. Government travel warrants are accepted. Supporting documentation can be uploaded through the Manage Booking portal or arranged with our Reservations team.

Book your flight online through our secure booking portal or by calling our Reservations team at 1-800-667-9356. Our team can help you choose flights, answer questions about fares, and assist with special travel requirements.

Rise Air accepts major credit cards and other payment methods available through our online booking system. Additional payment options may be available when booking through Reservations.

You can access your itinerary anytime through the Manage Booking portal using your booking reference and last name.

Schedules are updated seasonally and may change throughout the year. Please confirm your flight before travelling.

Rise Air provides scheduled passenger service connecting communities throughout Northern Saskatchewan. Regular destinations include:

• Saskatoon
• Prince Albert
• La Ronge
• Points North Landing
• Stony Rapids
• Fond du Lac
• Wollaston Lake
• Uranium City
• Buffalo Narrows (seasonal/connecting services when applicable)

Our scheduled network provides year-round service for residents, businesses, government agencies, and visitors travelling throughout Northern Saskatchewan.

View our latest Flight Schedules to see current routes and departure times.

If your scheduled flight changes, you’ll be contacted using the contact information associated with your booking whenever possible.

Current seasonal flight schedules are available on our Flight Schedules page and can be downloaded as PDF files.