Baggage Information
Baggage allowances are dependent on the fare basis purchased.
Excess baggage fees will apply for overweight baggage.
- Premium Fare – 100lbs
- Flex Fare – 75lbs
- Basic Fare – 50lbs
Safety regulations require that all carry-on baggage conforms to the following specifications:
- No more than two (2) pieces, when combined, not to exceed 20cm x 43cm x 38cm (8in x 17in x 15in). A sizing device is provided in each terminal.
- The maximum combined weight for cabin baggage is 6kg (13lbs).
- Purses 25cm x 30cm x 20cm (10in x 12in x 8in) or less are not counted as one of the two pieces allowed.
Delayed Baggage
If you are unable to locate your baggage when you arrive at your destination, we recommend that you immediately report this to a Rise Air customer service attendant, who can assist you in completing the Report Lost Baggage form.
You may be eligible to submit a claim for interim expenses. Claims must be made within 21 days from the date on which the baggage was received. You will also be reimbursed for any baggage fees that you paid.
Lost Baggage
If you are unable to locate your baggage when you arrive at your destination, we recommend that you immediately report this to a Rise Air customer service attendant. We will verify that the baggage is lost and will complete a Baggage Irregularity Report form with you. This form is completed in triplicate by you and the customer service attendant.
If your baggage is not located within 21 days from the date you submit the report, you will be reimbursed for the value of your baggage up to the maximum amount of our baggage liability and will not exceed $2,300.00CAD. You will also be reimbursed for any baggage fees that you paid.
Damaged Baggage
If your baggage has been damaged, we recommend that you immediately report this to a Rise Air customer service attendant upon your arrival at your destination who can assist you in completing the Report Lost Baggage form. Claims for damaged baggage must be submitted within 7 days after receiving the baggage.
Rise Air’s maximum liability for damaged baggage is $2,300.00CAD. You will also be reimbursed for any baggage fees that you paid. Exceptions to this include normal wear and tear and/or damage resulting from a manufacturer’s defect.
Musical Instruments
Musical instruments may be accepted as carry-on baggage when they meet Rise Air’s carry-on size and weight requirements as noted.
Safety regulations require that all carry-on baggage conforms to the following specifications:
- No more than two (2) pieces, when combined, not to exceed 20cm x 43cm x 38cm (8in x 17in x 15in). A sizing device is provided in each terminal.
- The maximum combined weight for cabin baggage is 6kg (13lbs).
- Purses 25cm x 30cm x 20cm (10in x 12in x 8in) or less are not counted as one of the two pieces allowed.
All musical instruments must be stowed in the overhead compartment, under the seat, or in other approved locations at the discretion of the Rise Air customer service attendant after checking flight and baggage loads. Musical instruments may also be accepted as checked baggage when properly packed. Overweight and oversize fees may apply.
Liability Disclaimer – If a musical instrument is damaged or lost because of mishandling by Rise Air and requires repair and/or replacement and the instrument(s) was packaged properly, the maximum liability paid out will not exceed $2,300.00CAD.
All claims must include proof of original receipt or professional appraisal. If the passenger declares the monetary value of the musical instrument is greater than the maximum liability, the instrument is required to be shipped as cargo where a declared value can be established.