Everything you need for a smoother journey.
Preparing for your flight doesn’t have to be complicated. Review important check-in times, identification requirements, baggage information, flight updates, and travel assistance before heading to the airport.
Your Before-Flight Checklist
Confirm Your Booking
Review your itinerary, departure time, passenger information, and travel details before the day of your flight.
Check Your Flight Status
Schedules and departure times may change. Check the latest flight information before leaving for the airport.
Bring the Required Identification
Make sure you have the identification and travel documents required for your journey and that the name on your identification matches your reservation.
Review Your Baggage Allowance
Checked baggage allowances vary by fare type. Review your allowance, carry-on limits, and policies for special items before packing.
Plan to Arrive Early
Passengers should arrive at the airport at least two hours before departure. Check-in closes 45 minutes before scheduled departure.
Review Special Travel Requirements
Travelling with a service animal, mobility equipment, children, allergies, or other assistance requirements? Review the available information and contact Reservations in advance when assistance is required.
Check-In & Boarding
Give yourself enough time before departure.
Arriving early gives you time to check in, drop off baggage, complete any required travel procedures, and be ready for boarding.
Recommended Airport Arrival
At least 2 hours before departure
Check-In Deadline
45 minutes before scheduled departure
Passengers who arrive after the check-in deadline may not be accepted for travel.
Baggage at a Glance
Know your allowance before you pack.
Your checked baggage allowance depends on the fare purchased.
Basic Fare
50 lbs of checked baggage.
Flex Fare
75 lbs of checked baggage.
Premium Fare
100 lbs of checked baggage.
Passengers may bring up to two carry-on items within Rise Air’s published size and weight limits.
Travelling With Special Requirements?
Some journeys require additional planning.
Accessibility & Mobility Assistance
Information about wheelchair assistance, mobility aids, visual or hearing impairments, and accessible travel.
Service Animals & Pets
Review requirements for travelling with service animals or transporting pets.
Travelling With Children
Find information for infants, children, families, and other passenger requirements.
Medical Needs & Allergies
Learn what to do if you require assistance related to medical equipment, allergies, or other travel needs.
Important Travel Policies
- Special Assistance
- Baggage Policies, Delayed, Lost or Damaged Baggage
- Accessibility
- Pet Travel
- Terms of Carriage / Domestic Tariff
Need Help Before Your Flight?
Our Reservations team can help with booking questions, existing reservations, accessibility requirements, and other travel-related questions.