Notice to Passengers
If you are denied boarding, your flight is cancelled or delayed for at least two hours, or your baggage is lost or damaged, you may be entitled to certain standards of treatment and compensation under the Air Passenger Protection Regulations. For more information about your passenger rights, please contact your air carrier or visit the Canadian Transportation Agency’s website.
Si l’embarquement vous est refusé, ou si votre vol est annulé ou retardé d’au moins deux heures ou si vos bagages sont perdus ou endommagés, vous pourriez avoir droit au titre du Règlement sur la protection des passagers aériens, à certains avantages au titre des normes de traitement applicables et à une indemnité. Pour de plus amples renseignements sur vos droits, veuillez communiquer avec votre transporteur aérien ou visiter le site Web de l’Office des transports du Canada.
Canadian Transportation Agency Website
For more information please visit the Canadian Transportation Agency:
https://rppa-appr.ca/eng
Yes. Sporting equipment may be accepted depending on size and weight. Additional charges may apply.
Small instruments may travel as carry-on baggage if they meet size requirements. Larger instruments may need to be checked.
Musical instruments may be accepted as carry-on baggage when they meet Rise Air’s carry-on size and weight requirements as noted.
Safety regulations require that all carry-on baggage conforms to the following specifications:
- No more than two (2) pieces, when combined, not to exceed 20cm x 43cm x 38cm (8in x 17in x 15in). A sizing device is provided in each terminal.
- The maximum combined weight for cabin baggage is 6kg (13lbs).
- Purses 25cm x 30cm x 20cm (10in x 12in x 8in) or less are not counted as one of the two pieces allowed.
All musical instruments must be stowed in the overhead compartment, under the seat, or in other approved locations at the discretion of the Rise Air customer service attendant after checking flight and baggage loads. Musical instruments may also be accepted as checked baggage when properly packed. Overweight and oversize fees may apply.
Liability Disclaimer – If a musical instrument is damaged or lost because of mishandling by Rise Air and requires repair and/or replacement and the instrument(s) was packaged properly, the maximum liability paid out will not exceed $2,300.00CAD.
All claims must include proof of original receipt or professional appraisal. If the passenger declares the monetary value of the musical instrument is greater than the maximum liability, the instrument is required to be shipped as cargo where a declared value can be established.
Please report delayed baggage immediately to a Rise Air representative upon arrival.
Damage should be reported before leaving the airport whenever possible so a claim can be started promptly.
Book your flight online through our secure booking portal or by calling our Reservations team at 1-800-667-9356. Our team can help you choose flights, answer questions about fares, and assist with special travel requirements.
Most bookings can be changed or cancelled depending on the fare purchased. Log in to the Manage Booking portal to review your reservation or contact Reservations for assistance.
You can access your itinerary anytime through the Manage Booking portal using your booking reference and last name.
Yes. Our Reservations team is happy to assist you with booking scheduled passenger flights over the phone at 1-800-667-9356.