COVID-19 Travel Policy

As of 10:01 pm June 19, 2022 vaccination requirements are suspended for domestic and Canada outbound travel. (This change does not affect border measures that require all travelers entering Canada to continue to follow entry requirements, which includes vaccination.)

Mask requirements

All persons (even those fully vaccinated) must wear a mask at the screening checkpoint, during the boarding process, in flight, while deplaning, and in any customs and border processing area or as directed by an airport operator. Travelers are required to wear a mask throughout their journey except for brief periods, e.g., eating or drinking. Exceptions are in place for those who:

  • are less than two years of age.
  • are at least two years of age but less than six years of age who are unable to tolerate wearing a mask.
  • provide a medical certificate certifying that they are unable to wear a mask for a medical reason.
  • are unconscious.
  • are unable to remove their mask without assistance.

All crew members are also required to wear a mask at the screening checkpoint, during the boarding process, in flight, while deplaning and while in the customs and border processing area. The only exception is if the crew member is on the flight deck or if wearing a mask interferes with operational requirements or the safety of the flight or endangers the crew member.

Customer service representatives are also required to wear a mask at the screening checkpoint and during the boarding process (unless the representative is separated from any other person by a physical barrier that allows the representative and the other person to interact).

Air carriers must report any instance where a traveller does not comply with crew member direction to wear a mask unless they meet an exception. The air carrier must keep a record of the following information for a period of 12 months, and inform the Minister, as soon as feasible (generally expected within 24-48 hours after the incident occurs), of this record:

  • the date and flight number.
  • the traveller’s name and contact information, including the person’s date of birth, home address, telephone number and email address.
  • the traveller’s seat number on the flight.
  • the circumstances related to the refusal to comply.
  • Transport Canada will investigate all incidents to determine if the incident may be subject to penalties such as a letter of non-compliance or a fine.

Rise Air personnel are required to provide this information to Jeanette Hawyrliw ( jhawyrliw@riseair.ca ) and/or Naomi Barnhart ( nbarnhart@riseair.ca ) immediately after the incident occurs.

Health Check

Rise Air is required by Transport Canada to conduct a health check of every passenger before the passenger boards an aircraft for a flight. Each passenger is required to truthfully disclose, to the best of their knowledge, if any of the following apply:

  • You have, have had, or suspect that you have had COVID-19 including signs and symptoms within the last 10 days and have not received a negative test result, or a medical certificate cleaning you for travel.
  • In the past 24 hours you have had a fever and cough, or fever and difficulty breathing and have not received a negative test result, or a medical certificate clearing you for travel.
  • You are subject to a provincial, territorial, local, or federation public health order, e.g., self-isolate or quarantine.

The passenger must read the questions provided in a poster format at the check-in counter and provide their answer to the customer service representative checking them in whether any of the items above apply to them or anyone travelling with them. If they answer yes, then they will be unable to board an airplane until at least 10 days have passed.

Those passengers who do not answer all questions truthfully will be refused boarding and can be fined up to $5000 under the Aeronautics Act.

Before passengers can board an aircraft, you must observe whether any passenger is exhibiting any symptoms referred to in the Health Check questions.

Permission to board the aircraft

  • A passenger who is refused boarding of an aircraft because they do not have a removable mask or face covering will be permitted to board another scheduled service or charter aircraft upon producing the required covering.
  • A passenger will not be permitted to board another scheduled service or charter aircraft for travel for a minimum of ten days unless a medical certificate is produced certifying that any symptoms displayed are not related to COVID-19.

Note: the passenger will be provided with a credit for their flight to be used in the next 30 days.

If notified that a passenger who has been denied boarding, you must ensure that the passenger’s baggage is placed in a location where they can retrieve their checked baggage, if applicable.

For further information, or to rebook, passengers should contact:

Jeanette Hawryliw
306-222-9550
jhawryliw@riseair.ca